Key Responsibilities Identify and recruit new clients through digital platforms, referrals, field activities, and other approved channels. Receive, review, and process loan applications through the company’s digital lending systems. Conduct thorough client KYC, credit assessment, verification, and due diligence. Verify applicants’ employment/business information, referees, guarantors, collateral, and other required documentation. Assess clients’ ability and capacity to repay loans. Prepare accurate credit assessments and make recommendations for approval or rejection. Follow up with clients throughout the loan application and disbursement process. Monitor loan repayments and proactively follow up on overdue accounts. Maintain accurate and up-to-date client and loan records in the system. Meet assigned monthly targets for new client acquisition, loan applications, disbursements, and collections. Build and maintain strong client relationships to encourage repeat business and referrals. Identify potential fraud, misrepresentation, or inconsistencies and report them immediately. Ensure all lending activities comply with company policies, regulatory requirements, and internal SOPs. Submit daily/weekly reports, pipelines, and performance updates as required. Work closely with the Operations, Verification, Collections, and Management teams to improve portfolio performance. Educate clients on loan terms, repayment schedules, fees, and applicable requirements. Participate in marketing and business development activities to grow the company’s loan portfolio. Key Requirements Diploma or Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Procurement, or a related field. Previous experience in microfinance, digital lending, fintech, banking, or credit is an added advantage. Strong sales and business development skills. Good understanding of credit assessment and loan processes. Excellent communication, negotiation, and customer service skills. Ability to use digital platforms and loan management systems. Strong attention to detail and analytical ability. Target-driven, proactive, and able to work with minimal supervision. High level of integrity and confidentiality. Ability to work effectively in a fast-paced FinTech environment. Key Performance Indicators (KPIs): New clients acquired Loan applications processed Monthly disbursement value Portfolio quality Collection/recovery performance Client retention Accuracy and turnaround time of credit assessments Compliance with company SOPs and reporting requirements Qualifications Diploma or Bachelor’s degree in, Sales and Marketing, Business Administration Finance, Accounting, Economics, Commerce, or a related field Compensation Attractive salary. Structured performance-based commission. How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section

Customer Service Clerk Department: Customer Relations / Front Desk Reports To: Workshop Manager / Service Supervisor Employment Type: Full-Time Work Location : Workshop Premises (On-Site) Industr y: Motor Vehicle Repair, Servicing, Spare Parts & Tyre Supply 1. JOB PURPOSE / POSITION SUMMARY The Customer Service Clerk is the primary point of contact between the workshop and its clients. This role is responsible for professionally receiving customers, registering vehicles for service or repair, coordinating spare parts and tyre inquiries, managing workshop appointments, and ensuring every customer experiences a smooth, transparent, and satisfactory journey from the moment they arrive to when they collect their vehicle. The clerk facilitates communication between customers and the technical team without involvement in financial transactions or stock management activities. 2. KEY ROLES AND DUTIES 2.1 Customer Reception & Relationship Management ● Welcome all walk-in, telephone, and online customers in a courteous and professional manner. ● Listen carefully to customer service requests, complaints, and vehicle concerns, recording all details accurately. ● Provide clear and honest information about available services, estimated timelines, and general workshop processes. ● Keep customers regularly updated on the progress of their vehicle repair or service throughout the day. ● Handle customer queries and complaints promptly; escalate unresolved issues to the Workshop Manager. ● Conduct follow-up calls or messages after vehicle delivery to confirm customer satisfaction. ● Maintain a positive, professional relationship with all clients to promote loyalty and repeat business. 2.2 Vehicle Check-In & Job Card Management ● Receive vehicles from customers and carry out a preliminary visual inspection, documenting any pre-existing damages before work begins. ● Open job cards / work orders for every vehicle entering the workshop, accurately capturing: Customer name, contact details, and vehicle information (make, model, year, registration plate, and mileage). Specific customer complaints, requested services, and any special instructions. Estimated time of completion communicated by the Workshop Manager or Lead Technician. ● Assign job cards to the appropriate technician or service bay as directed by the Workshop Supervisor. ● Track and follow up on job progress to ensure work is completed within the agreed timeframe. ● Ensure all job cards are properly completed, reviewed, signed off, and filed upon vehicle delivery. ● Ensure no vehicle is released without written customer acknowledgment and clearance from the Workshop Manager. 2.3 Spare Parts Inquiry & Coordination ● Receive and document customer requests for spare parts and vehicle accessories. ● Liaise with the Parts Store Keeper to confirm the availability of requested parts for specific vehicle makes and models. ● Communicate accurate parts availability and estimated lead times to customers clearly and promptly. ● Raise and submit parts requisition requests to the relevant department as directed, without involvement in purchasing or payment processing. ● Ensure the correct parts are allocated and matched to the right job cards before being forwarded to the technical team. ● Follow up on the status of ordered parts and keep customers informed throughout the process. 2.4 Tyre Sales Inquiry & Service Coordination ● Assist customers in identifying the correct tyre brand, size, and specification suitable for their vehicle. ● Provide accurate and up-to-date information on tyre pricing, brands in stock, and expected delivery timelines for orders. ● Coordinate tyre fitting, balancing, and wheel alignment appointments between customers and the tyre team. ● Maintain and refer to an updated tyre availability and pricing reference list when attending to customers. ● Process tyre supply orders on behalf of customers by submitting requests to the appropriate department. ● Notify customers promptly when ordered tyres arrive and schedule fitting appointments accordingly. 2.5 Scheduling & Workshop Coordination ● Manage and maintain a daily vehicle service appointment schedule to ensure efficient workflow in the workshop. ● Coordinate the orderly movement of vehicles from reception through service bays to final delivery. ● Communicate job priorities, urgent repairs, and deadlines between customers and the technical workshop team. ● Inform customers promptly of any changes to service timelines, additional work identified, or delays encountered. ● Work closely with the Workshop Supervisor to manage daily job allocation and workload distribution. ● Ensure the workshop front reception area and customer waiting area are tidy, orderly, and welcoming at all times. 2.6 Documentation & Record Keeping ● Maintain an up-to-date and well-organised customer database with accurate vehicle service histories. ● File all job cards, service reports, parts requisitions, and correspondence in both physical and digital formats. ● Prepare and submit accurate daily and weekly workshop activity reports to management as required. ● Record all customer complaints, feedback, and resolutions for continuous service improvement purposes. ● Safeguard all customer information and internal workshop records with strict confidentiality at all times. ● Assist in retrieving historical service records when required by management, technicians, or customers. 2.7 Communication & Front Office Administration ● Manage all incoming calls, emails, and social media inquiries professionally and direct them to the appropriate person. ● Draft and send service notifications, appointment reminders, and follow-up messages to customers. ● Coordinate communication between the workshop floor, management, and customers to ensure smooth operations. ● Receive and forward all correspondence, deliveries, and workshop-related documentation to the relevant departments. ● Support management with general administrative tasks as assigned, within the defined scope of this role. 4. KEY COMPETENCIES & PERSONAL ATTRIBUTES ● Excellent interpersonal, communication, and listening skills ● Strong customer service orientation with a friendly, patient, and solution-focused demeanor ● High level of integrity, honesty, and professional conduct at all times ● Ability to work calmly under pressure and manage multiple tasks simultaneously ● Strong organisational and time-management skills ● Keen attention to detail and accuracy in documentation and record keeping ● Basic understanding of motor vehicle terminology, repair services, and automotive parts ● Collaborative team player who can effectively coordinate across departments ● Proactive, self-motivated, and able to take initiative when needed ● Respectful and professional presentation and personal grooming 5. KEY PERFORMANCE INDICATORS (KPIS) ● Customer satisfaction scores and feedback ratings from post-service surveys ● Accuracy, completeness, and timeliness of job card creation and filing ● Average response time to customer inquiries, calls, and complaints ● Timeliness of vehicle check-in, appointment scheduling, and delivery coordination ● Volume and accuracy of parts and tyre inquiry records maintained ● Rate of customer complaints resolved at first point of contact ● Quality and punctuality of daily and weekly reports submitted to management 6. WORKING CONDITIONS The Customer Service Clerk is based at the workshop front office and reception area. The role involves extended periods of standing during vehicle check-in and delivery, as well as desk-based administrative work. Standard business hours apply, with possible extended hours during peak workshop periods. The incumbent is expected to maintain a professional appearance, positive attitude, and respectful conduct with customers, colleagues, and suppliers at all times. How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section

Experienced Service Manager wanted! Lead a busy workshop, earn bonuses and build your career with TeamMoto. <

DRC Uganda is currently looking for a highly qualified and motivated individual to join our dynamic team as Child Protection Project Manager The overall purpose of the role: The Child Protection (CP) Project Manager will be responsible for the overall management and implementation of the DK Media child protection project in Rhino Camp and Imvepi refugee settlements, lead the development of context-sensitive strategies and provide technical expertise in child protection programme design, implementation, monitoring, and quality assurance ensuring the delivery of high-quality child protection prevention and response interventions, including child protection case management, alternative care support for unaccompanied and separated children (UASC), positive parenting, adolescent life skills programming and community-based child protection. Drawing on a strong understanding of the West Nile refugee response context, the CP Project Manager will lead the delivery of high-quality, and accountable protection programming that responds effectively to the needs of refugees and host communities. The role holder will also foster collaboration with government authorities, UN agencies, implementing partners, and community stakeholders to enhance programme impact and sustainability. Your main duties and responsibilities will be: Project Cycle Management Coordinate, plan and monitor DK Media project activities in Rhino Camp and Imvepi according to DRC Project Cycle Management (PCM) Guide and donor compliance. Coordinate with the other Program Managers, the Country Protection Manager and Programme Development and Quality Manager to ensure the highest quality of the sectoral interventions, and the coherence between all projects, ongoing and proposed, according to the overall strategy. Ensure quality implementation of child protection prevention interventions, including awareness raising, positive parenting and adolescent life skills sessions. Ensure quality implementation of child protection case management in line with DRC Standard Operating Procedures (SOPs), national guidelines and Inter-Agency CP Case Management guidelines. Ensure implementation of Best Interests Procedures and appropriate alternative care arrangements for UASC. Ensure high-quality project activity narrative reports and financial reports are delivered timely as per the agreed reporting schedules, in close collaboration with the Program Development and Quality Manager and Country Finance Manager. Collaborate with the Protection Specialist to develop project related operational tools and training modules for project staff, CBOs, RLOs and para-social workers. Lead on monthly, quarterly and annual donor reporting. Regularly update the Project Management Tools (PMT) to inform the Project management Meeting. Lead in the Project Management Meeting (PMM) to ensure close tracking of activity performance, budget monitoring, financial management and expenses control for the project activities in compliance with minimum DRC and donor requirements. Representation of DRC and active participation in sectoral and relevant sub sectors/working groups. Oversee knowledge sharing across teams and ensure that monitoring and evaluation results are understood and used to improve programs. Ensure child safeguarding principles are integrated across all project activities. Accountability and reporting Guided by the DRC Programme Handbook, continously monitor and develop relevant accountability initiatives within relevant project program as well as strengthening the effort to document the impact of activities. Ensure compliance with internal and external reporting requirements including timely, accurate and high-quality narrative reporting, procurement and donor compliance. Partner Management and Capacity Strengthening Conduct regular capacity assessments of local partners and develop tailored capacity-strengthening plans. Coordinate partner performance review meetings and monitor budget utilization against approved plans and projections. Provide technical support and guidance on CP programme implementation, donor requirements, work planning, budgeting, and application of DRC technical standards. Monitor partner performance through progress report reviews, field monitoring visits, and implementation of corrective action plans to ensure quality delivery and compliance. People Management Lead and manage Project staff members, providing regular supervision, coaching, performance management, and capacity development Promote respectful and positive working relationships that enable effective implementation of project activities through leadership, team building, day-to-day support and capacity development. Lead and support recruitment processes and ensure that relevant staffing structures are in place and are reflective of appropriate gender and diversity balance. Promote professional development by identifying training and capacity building opportunities and ensure staff are well versed in child protection principles, child safeguarding, Accountability to Affected Populations (AAP), DRC's code of conduct, accountability, respectful dialogue with the affected populations, and prevention of sexual exploitation and abuse (PSEA) Collaborate with the HR & Administration Department personnell in Arua and Kampala to ensure staff performance evaluations are conducted. About You To be successful in this role, you must have a minimum of 5 years of progressively responsible experience in designing and delivering child protection programming for refugees and other vulnerable communities.. Moreover, we also expect the following. Required Bachelor's degree in Law, Social work, Social sciences, Development studies, or relevant fields. Demonstrated knowledge of the refugee context in Uganda, and West Nile in particular. At least 3 years’ experience with people management and at least 2 years of experience as a Project Manager Strong understanding of global and national child protection standards and approaches, including the Minimum Standards for Child Protection in Humanitarian Action (CPMS). Demonstrated experience in CP case management, including supervision of case management services and coordination of referrals for children at risk. Experience supporting community-based CP mechanisms and strengthening the capacity of Community Based Organisations (CBOs), RLOs and government CP structures. Very good understanding of both global and national protection standards and approaches. Experience designing technical components of child protection programs, including demonstrated knowledge of protection information management systems. Very good organizational and management skills. Exceptional spoken and written English as well as analytical skills. Knowledge of written & spoken English. Desirable Knowledge of the local languages spoken in the operation area. Master's Degree in Law, Social work, Social sciences, Development studies, or relevant fields In this position, you are expected to demonstrate DRC’s five core competencies: Striving for excellence : You focus on reaching results while ensuring an efficient process. Collaborating : You involve relevant parties and encourage feedback. Taking the lead: You take ownership and initiative while aiming for innovation. Communicating : You listen and speak effectively and honestly. Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. We offer Contract length: 4 months Band: M F2 Designation of Duty Station: Arua Start date: September 2026 Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national employees; please refer to our website . Application process All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered. Closing date for applications: 23rd August 2026 DRC does not solicit money for any part of its recruitment process. All recruitment is merit-based and follows HR best practices that are globally acceptable. Henceforth, should you receive a solicitation for the payment of a fee, please disregard it For further information about the Danish Refugee Council, please consult our website drc.ngo . <

At pcmall, we believe technology should empower people, businesses, institutions, and professionals to achieve their goals. Through our IT Internship Program , you will gain hands-on experience working with Technology devices (Laptops, Desktops, Monitors, Printers, Networking Devices etc), business technology, software, and digital tools while contributing to real projects that create value for our customers. This internship is designed for enthusiastic learners who are passionate about technology, eager to solve problems, and ready to develop skills that create real impact in businesses and communities. At pcmall, you'll have the opportunity to learn from experienced professionals while gaining exposure to real-world technology challenges and solutions. Growth Mindset Teamwork & Collaboration Curiosity About Technology Responsibility and reliability Time management Responsibilities Support technical operations team Basic troubleshooting and technical support Laptop setup and software installation Customer technical assistance Device testing and preparation Must Have Diploma or Higher Good communication skills Interest in computers and technology Ability to follow instructions Attention to detail Nice to have Basic hands-on experience with laptops or desktops Exposure to operating systems Strong curiosity about how technology works Ability to research and solve technical problems What's great in this program? Work directly with real devices and real technical challenges Learn by doing, not just watching Gain practical IT support experience in a real business environment Be part of a team that solves real customer problems every day Build skills that prepare you for a career in IT and technical services Our Product Discover our products. READ What We Offer Each intern has the opportunity to see the real impact of their work by contributing to the setup, support, and improvement of technology used by customers and the business. You will play an active role in helping ensure devices and systems run smoothly, while gaining valuable hands-on experience in IT. Perks Internship Experience In a Growing Tech-focused Company. Trainings 6 days / week. Certificate of Experience Completion certificate at the end of internship period Project Exposure Real exposure to internal technical projects and system setups. <

Work With Us Child Protection Project Manager Apply Now DRC Uganda is currently looking for a highly qualified and motivated individual to join our dynamic team as Child Protection Project Manager The Overall Purpose Of The Role The Child Protection (CP) Project Manager will be responsible for the overall management and implementation of the DK Media child protection project in Rhino Camp and Imvepi refugee settlements, lead the development of context-sensitive strategies and provide technical expertise in child protection programme design, implementation, monitoring, and quality assurance ensuring the delivery of high-quality child protection prevention and response interventions, including child protection case management, alternative care support for unaccompanied and separated children (UASC), positive parenting, adolescent life skills programming and community-based child protection. Drawing on a strong understanding of the West Nile refugee response context, the CP Project Manager will lead the delivery of high-quality, and accountable protection programming that responds effectively to the needs of refugees and host communities. The role holder will also foster collaboration with government authorities, UN agencies, implementing partners, and community stakeholders to enhance programme impact and sustainability. Your Main Duties And Responsibilities Will Be Project Cycle Management Coordinate, plan and monitor DK Media project activities in Rhino Camp and Imvepi according to DRC Project Cycle Management (PCM) Guide and donor compliance. Coordinate with the other Program Managers, the Country Protection Manager and Programme Development and Quality Manager to ensure the highest quality of the sectoral interventions, and the coherence between all projects, ongoing and proposed, according to the overall strategy. Ensure quality implementation of child protection prevention interventions, including awareness raising, positive parenting and adolescent life skills sessions. Ensure quality implementation of child protection case management in line with DRC Standard Operating Procedures (SOPs), national guidelines and Inter-Agency CP Case Management guidelines. Ensure implementation of Best Interests Procedures and appropriate alternative care arrangements for UASC. Ensure high-quality project activity narrative reports and financial reports are delivered timely as per the agreed reporting schedules, in close collaboration with the Program Development and Quality Manager and Country Finance Manager. Collaborate with the Protection Specialist to develop project related operational tools and training modules for project staff, CBOs, RLOs and para-social workers. Lead on monthly, quarterly and annual donor reporting. Regularly update the Project Management Tools (PMT) to inform the Project management Meeting. Lead in the Project Management Meeting (PMM) to ensure close tracking of activity performance, budget monitoring, financial management and expenses control for the project activities in compliance with minimum DRC and donor requirements. Representation of DRC and active participation in sectoral and relevant sub sectors/working groups. Oversee knowledge sharing across teams and ensure that monitoring and evaluation results are understood and used to improve programs. Ensure child safeguarding principles are integrated across all project activities. Accountability and reporting Guided by the DRC Programme Handbook, continously monitor and develop relevant accountability initiatives within relevant project program as well as strengthening the effort to document the impact of activities. Ensure compliance with internal and external reporting requirements including timely, accurate and high-quality narrative reporting, procurement and donor compliance. Partner Management and Capacity Strengthening Conduct regular capacity assessments of local partners and develop tailored capacity-strengthening plans. Coordinate partner performance review meetings and monitor budget utilization against approved plans and projections. Provide technical support and guidance on CP programme implementation, donor requirements, work planning, budgeting, and application of DRC technical standards. Monitor partner performance through progress report reviews, field monitoring visits, and implementation of corrective action plans to ensure quality delivery and compliance. People Management Lead and manage Project staff members, providing regular supervision, coaching, performance management, and capacity development Promote respectful and positive working relationships that enable effective implementation of project activities through leadership, team building, day-to-day support and capacity development. Lead and support recruitment processes and ensure that relevant staffing structures are in place and are reflective of appropriate gender and diversity balance. Promote professional development by identifying training and capacity building opportunities and ensure staff are well versed in child protection principles, child safeguarding, Accountability to Affected Populations (AAP), DRC's code of conduct, accountability, respectful dialogue with the affected populations, and prevention of sexual exploitation and abuse (PSEA) Collaborate with the HR & Administration Department personnell in Arua and Kampala to ensure staff performance evaluations are conducted. About You To be successful in this role, you must have a minimum of 5 years of progressively responsible experience in designing and delivering child protection programming for refugees and other vulnerable communities.. Moreover, we also expect the following. Required Bachelor's degree in Law, Social work, Social sciences, Development studies, or relevant fields. Demonstrated knowledge of the refugee context in Uganda, and West Nile in particular. At least 3 years’ experience with people management and at least 2 years of experience as a Project Manager Strong understanding of global and national child protection standards and approaches, including the Minimum Standards for Child Protection in Humanitarian Action (CPMS). Demonstrated experience in CP case management, including supervision of case management services and coordination of referrals for children at risk. Experience supporting community-based CP mechanisms and strengthening the capacity of Community Based Organisations (CBOs), RLOs and government CP structures. Very good understanding of both global and national protection standards and approaches. Experience designing technical components of child protection programs, including demonstrated knowledge of protection information management systems. Very good organizational and management skills. Exceptional spoken and written English as well as analytical skills. Knowledge of written & spoken English. Desirable Knowledge of the local languages spoken in the operation area. Master's Degree in Law, Social work, Social sciences, Development studies, or relevant fields In this position, you are expected to demonstrate DRC’s five core competencies: Striving for excellence : You focus on reaching results while ensuring an efficient process. Collaborating : You involve relevant parties and encourage feedback. Taking the lead: You take ownership and initiative while aiming for innovation. Communicating : You listen and speak effectively and honestly. Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. We offer Contract length: 4 months Band: M F2 Designation of Duty Station: Arua Start date: September 2026 Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national employees; please refer to our website. Application process All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered. Closing date for applications: 23rd August 2026 DRC does not solicit money for any part of its recruitment process. All recruitment is merit-based and follows HR best practices that are globally acceptable. Henceforth, should you receive a solicitation for the payment of a fee, please disregard it For further information about the Danish Refugee Council, please consult our website drc.ngo. Apply Now Info RegionAfrica CountryUganda WorkplaceArua ContractNational contract Published14 Aug 2026 Deadline23 Aug 2026 Job ID176586 Apply Now DRC as an employer Founded in 1956, DRC Danish Refugee Council is Denmark’s largest, and a leading international NGO. We have continuously been ranked as one of the best NGOs in the world - and are one of the few with a specific expertise in forced displacement. In over 30 countries, we protect, advocate and build sustainable futures for refugees and other displacement-affected people and communities. By working in DRC, you will be joining a global workforce of over 6,000 employees. We pride ourselves on our: Professionalism, impact & expertise Humanitarian approach & the work we do Purpose, meaningfulness & own contribution Culture, values & strong leadership Fair compensation & continuous development DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process. Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. We are committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve. <